Privacy policy



Data protection and security of information are the foundation for stable and successful customer relationships at KTM Fahrrad GmbH and are a top priority for our company.

This policy describes how KTM Fahrrad GmbH processes your data in connection with this website.
When handling personal data, KTM Fahrrad GmbH complies with all provisions of the Data Protection Act and the Telecommunications Act in their currently valid forms. Furthermore, KTM Fahrrad GmbH has undertaken the technical and organisational measures necessary for suitable data protection on its own responsibility.

KTM Fahrrad GmbH commits to complying with the provisions of data privacy law; however, the company is not responsible if third parties succeed, despite all security measures undertaken, to unlawfully obtain access to data and information.


The purpose of personal data processing


Pursuant to Art. 6 (1) GDPR, your personal data is only processed for the following purposes:
•    To generate usage statistics
•    To make the website available
•    To respond to enquiries
•    To process orders
•    To register your bike (recalls, notices, theft protection)

Furthermore, your personal data will only be stored as long as necessary to achieve the relevant purpose, or as long as required by statutory retention periods.


Your personal data collected as part of your bike registration will be retained for 30 years. You can delete your data at any time electronically, in the account overview via the "Delete user account" link, by e-mail to: or by mail to: KTM Fahrrad GmbH, Harlochnerstr. 13, 5230 Mattighofen, Austria.

Insofar as consent is required for lawful processing of your data, we will request your express consent before processing.


Data processed by KTM Fahrrad GmbH


During your visit to this website, KTM Fahrrad GmbH will collect the following information:
•    Browser type and version
•    Model name of mobile phone and generic device recognition
•    Operating system used
•    Website from which the user is visiting the website of KTM Fahrrad GmbH (referrer URL)
•    Website visited by the user
•    Date and time of access
•    IP address of the user’s computer
•    All information provided by filling out the contact form/registering on the website

This data is analysed for statistical purposes to optimise the services on the website of KTM Fahrrad GmbH. In addition, this data will be stored for a period of three months (excluding bike registration), unless this is opposed by any legal obligation of retention. Longer storage may also occur insofar as this is necessary in order to investigate attacks detected against this website.



Transfer of personal data


We will transfer your personal data to the following recipients for the abovementioned purposes:
Marketing agency: Innpuls Werbeagentur GmbH, Volksfeststraße 16/1, 4910 Ried im Innkreis
Hosting provider: INFOTECH EDV-Systeme GmbH, Schärdinger Straße 35, 4910 Ried im Innkreis
Newsletter provider: eworx Network & Internet GmbH, Hafenstraße 2a, 4020 Linz

All recipients are located domestically/within the EU. To ensure the protection of your personal data, we have concluded processing contracts with all recipients as defined by Art. 28 GDPR.





To ensure that you can use the web content of KTM Fahrrad GmbH without restrictions, we use so-called “cookies”. Cookies are small files that enable user recognition and analysis of your use of our website. A randomly generated unique identification number is stored in these files. A cookie also contains information about its origin and the duration of storage. Cookies cannot access, read or modify any other data on your computer.

Cookies used by KTM Fahrrad GmbH do not pose any threat to the user’s computer system, since they do not cause any damage or contain any viruses or the like. Most cookies on this website are deleted automatically (session cookies). At the same time, KTM Fahrrad GmbH also uses persistent cookies to recognize you when you visit the website of KTM Fahrrad GmbH again. You can manually delete these persistent cookies in your browser at any time.

The use of cookies can be prevented by changing your browser settings accordingly. If your browser supports “Do Not Track” technology and you have activated this option, a usage profile will not be created for your visit. Please note that blocking or deleting cookies could negatively impact your online experience and prevent you from using some features of this website.


Google Analytics


This website uses Google Analytics, a web analysis tool of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”), to tailor services more specifically to our users. Google Analytics also uses so-called cookies that are stored on your computer to enable website analysis. The information generated by these cookies about your use of this website (including your IP address) will be transmitted to a Google server and stored there. Your IP address will automatically be truncated/anonymized by the “IP anonymization” tool used by this website as soon as Google obtains your IP address.  

Based on this information and on behalf of the website operator, Google will prepare reports for KTM Fahrrad GmbH about website activity and other services associated with internet use in order to analyse your use of the website and compile reports about website activity.

You have the option of preventing the storage of cookies by changing your browser settings accordingly. In addition, you have the option of preventing Google Analytics from generating these cookies by downloading and installing the browser plugin available at the following link: (to deactivate cookies, alternatively, you can click on Deactivate Google Analytics).  You can find more information
about Google’s terms of use and privacy policies at and

However, we would like to point out that if you deactivate cookies or Google Analytics, you may not be able to use all features of this website to their full extent.

For the purposes of statistical analysis, we also use Google Analytics to analyse data from AdWords and DoubleClick cookies. If you do not wish to receive cookies, you can prevent them by changing the appropriating settings in the following link:

By using this website, the user agrees to allow Google to process the personal data collected about the user in the manner described above and for the purpose mentioned above.


Google Maps


On our website, we use the “Google Maps” module, a tool of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”).

For each individual access of the “Google Maps” module, Google sets a cookie to process user settings and data when displaying the page where the “Google Maps” element is integrated. These cookies are not generally deleted when the browser is closed, but instead expire after a specific period of time unless you manually delete them earlier.

If you do not agree with this processing of your data, you have the option of deactivating the “Google Maps” service and preventing the transmission of data to Google in this way. To do so, you must deactivate the JavaScript function in your browser. However, please note that in this case you may not be able to use the “Google Maps” module, or only to a limited extent.

The scope and purpose of this collection of data, further processing and use of data by “Google” itself, as well as the use of “Google Maps” and information acquired through “Google Maps”, can be viewed in Google’s privacy policy and Google’s terms of use, which you can access at and, respectively.




Our website contains embedded YouTube videos that are stored at “” and can be played directly on our website. In this context, we use the “extended privacy mode” option provided by YouTube, which means that no data concerning you as a user will be transmitted to YouTube if you do not play the videos. When you play the videos, YouTube cookies will be stored on your computer and data will be transmitted to YouTube’s operator Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). If you play videos stored on YouTube, at least the following data will be transmitted to Google: IP address and cookie ID, the specific address of our page that you are accessing, the browser’s language settings, the system date and time of access as well as identification of your browser. Data transmission will occur regardless of whether you are logged in to a YouTube user account or whether you do not have a user account. If you are logged in, this data will be directly associated with your account. You can prevent this association by logging out before pressing the Start button. Google stores this data as usage profiles, which it uses for the purposes of advertising, market research and/or needs-oriented design of its websites. You have the right to object to the creation of these usage profiles by contacting Google directly as the operator of YouTube. Google provides more information regarding privacy on YouTube at By playing YouTube videos, you agree to the processing of data by Google. The data in question will not be processed by KTM Fahrrad GmbH.


Contact form


You have the option of contacting KTM Fahrrad GmbH via email and/or using a contact form. In this case, the information you provide (first name, last name, phone number, email address) will be stored for the purpose of processing your communication. This information will not be shared with third parties. 




You have the option of registering your bike on the KTM Fahrrad GmbH website. By doing so, you will receive information regarding recalls or other news related to your bike. You will also be informed via email about the first service of your bike. If you report your bike as stolen, the management can access your data.



Your rights regarding personal data


You have the rights to
•    information (whether and which personal data has been stored about you),
•    correction, amendment or deletion (personal data that is incorrect or that was not processed lawfully),
•    restriction and data portability
•    and under certain circumstances the right to withdrawal and objection.

The right to deletion is only limited to the extent that we can suspend deletion due to statutory retention periods and/or to preserve our legitimate interests. Furthermore, you have the right to lodge complaints with the competent authorities if the processing of your data violates data protection law or your rights under data protection law have been infringed in any other way.



Your trust is particularly importance to us. For this reason, if you have more questions about data privacy associated with KTM Fahrrad GmbH, feel free to contact us in any of the following ways:

KTM Fahrrad GmbH
Harlochnerstraße 13
A - 5230 Mattighofen
Email: privacyktm bikesktm-bikesktm bikesat
Phone: +43 (0) 7742 4091-0

Please note that when using this website, copyrights, name rights and trademark rights must be observed, as well as other rights of third parties. You will undertake to refrain from improper use of all content (particularly images, videos, texts and trademarks).